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Whether you want to UPGRADE your network or need help with existing resources, we are here to assist you. Book an appointment with us to discuss with one of our amazing team members how we can benefit your business.
Frequently Asked Questions
Customer Question #1: What is remote IT support?
Remote IT support generally involves a technician accessing your computer remotely using free, secure software. The technician can then use your computer as if they had it right in front of them.
Customer Question #2: How effective is remote IT support?
Remote IT support is extremely effective. In our experience, we can solve 80 percent of computer issues remotely. If your computer is running slow, if your internet is playing up, and even if you suspect your device has become infected with malware, we assist without stepping foot in your home.
Customer Question #3: What are the benefits of remote IT support?
Remote IT support is nothing new – in fact, we have helped businesses and individuals with their IT using remote support techniques for years, long before social distancing, mass closures, and COVID-19 was on anyone’s radar. Benefits include;
- Fast response times
- Reduced costs
- Better productivity
- Expert technicians
Customer Question #4: How does remote IT support work?
Remote IT support is surprisingly effective, and can turn weeks of back-and-forth emails and phone calls into a quick-fix. We use a state-of-the-art German program called TeamViewer 14 – all that you need to do is download the software (this should only take 20 seconds), and ensure you’ve got a stable internet connection.
Customer Question #5: What is Cloud?
Cloud-based networking is a computing architecture focused on reduced costs, improved efficiency and scalability in computer networking. Cloud based solutions can improve accessibility for your staff and are popular for software services (Saas) enabling on the go access to business management systems, files & portals.
Customer Question #6: What kind of plans & packages do you offer?
Our packages are very flexible, our team makes sure that the plan is tailor made to suit all your needs.
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